1. Upon logging in, Locate the Transaction History button at the top left of the screen. Click on it to view a list of all transactions.
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2. Identify the specific transaction related to the customer requesting a refund. Click on the desired transaction to open the details.
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3. Once the customer and transaction details are confirmed, click the Refund button.
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4. A prompt will appear requesting Approval Credentials, Click the Approve button to proceed.
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5. Navigate to the Existing Cart section, Click the “+” icon to adjust the quantity of the item(s) to be refunded.
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6. At the bottom left of the screen, click the “REFUND” button with an icon resembling a hand with a dollar sign. In the Refund Payment section
-Select the preferred Refund Method : Cash, Credit Card, Check, Voucher.
-Enter the Refund Amount.
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7. Check the Refund Table to ensure the customer’s balance and refund details are accurate.
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8. If everything is correct, click the Proceed Refund button, Optionally, you may provide a complimentary product to the customer. Click “Proceed“
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9. Enter the Refund Reason in the provided field. Click the COMPLETE REFUND button to finalize the process.
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